1. Returns
1.1 Eligibility
- To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.
- Items such as personalized or customized products may not be eligible for return unless they are damaged or defective upon arrival.
- 1.2 Initiation
- To initiate a return, please contact our customer support team within [Insert Number] days of receiving your order.
- Clearly state the reason for the return and include any relevant details or images.
1.3 Shipping:
- Customers are responsible for the return shipping costs, unless the return is due to an error on our part or the item is defective.
- We recommend using a trackable shipping service to ensure the safe return of your item.
2. Refunds:
2.1 Processing Time:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed within 7 business days.
2.2 Method of Refund:
- Refunds will be issued to the original payment method used during the purchase.
2.3 Exclusions:
- Shipping costs are non-refundable.
- Refunds may be subject to deductions for any discounts applied during the purchase.
3. Damaged or Defective Items:
3.1 Inspection:
- If you receive a damaged or defective item, please contact us immediately with supporting images and a description of the issue.
3.2 Resolution:
- We will assess the situation and may offer a replacement, exchange, or refund based on the nature of the issue.
4. Contact Us:
For any questions or concerns regarding our Return & Refund Policy, please contact our customer support team at [email protected] .