1. Returns

1.1 Eligibility

  • To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.
  • Items such as personalized or customized products may not be eligible for return unless they are damaged or defective upon arrival.
  • 1.2 Initiation
  • To initiate a return, please contact our customer support team within [Insert Number] days of receiving your order.
  • Clearly state the reason for the return and include any relevant details or images.

1.3 Shipping:

  • Customers are responsible for the return shipping costs, unless the return is due to an error on our part or the item is defective.
  • We recommend using a trackable shipping service to ensure the safe return of your item.

2. Refunds:

2.1 Processing Time:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed within 7 business days.

2.2 Method of Refund:

  • Refunds will be issued to the original payment method used during the purchase.

2.3 Exclusions:

  • Shipping costs are non-refundable.
  • Refunds may be subject to deductions for any discounts applied during the purchase.

3. Damaged or Defective Items:

3.1 Inspection:

  • If you receive a damaged or defective item, please contact us immediately with supporting images and a description of the issue.

3.2 Resolution:

  • We will assess the situation and may offer a replacement, exchange, or refund based on the nature of the issue.

4. Contact Us:

For any questions or concerns regarding our Return & Refund Policy, please contact our customer support team at [email protected] .